Review Number: /1; Review Subject: Employees First, Customers Second: Turning Conventional Management Upside Down Vineet Nayar; Publisher. Turning conventional management upside down. By Vineet The secret was to put employees first – customers second, especially those in the value zone. Employees First, Customers Second: Turning Conventional Management Upside Down .. Written in same same fashion as it should be – upside down.I mean.
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The book is simple and straight forward. Feb 20, Jitender S. Why should you read it?
Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar
Vineet Nayar describes how the transformation advanced through four phases: Apr 16, Prashant rated it it was ok. This book is all about his personal experience narrated in a subtle way which will provoke you to think across boundaries to help you develop personally and also professionally. A lot of people are found skeptic about change. Of many, the author majorly mentions about the ‘everything good, customerrs problem. Very interesting read even though not very “actionable”.
To see what your friends thought of this book, please upzide up. Want to Read saving…. From soul searching to bringing in transparency and a culture of change the author successfully inverts the pyramid and makes the employee the center of all business activity. Employees first customers second turning conventional management upside down dismissal of old techniques, the use of social media tools internally to the organization to enable the transparency and empowerment of the workforce, and the new eyes approach to overall organizational transformation is an interesting adventure.
And when that day comes, we will then turn around and say it was becuase that one of thousands of us, Vineet, dared to dream a simple thought, called Employees First Customers Second. An idea is presented with a proof of its practical applicability. Ray of hope of thousands of hope.
Employees are the heart and soul of every company. A must-read for every corporate leader Nov 13, John G. Excellent; thought-provoking; easy-to-read and powerful in narrative, Vineet Nayar takes us through an amazing journey.
Al in all a good word by Vinnet Nayar. Nayar could be the next Peter Drucker”, then its better have a close look at employees first customers second turning conventional management upside down Vineet has achieved.
Feb 03, Bryan added it. Be the first to ask a question about Employees First, Customers Second. Jan 24, Alexandre added it.
Handelsbanken – a great example of a truly empowered and adaptable organazation A convejtional introduction to Beyond Budgeting A new look at performance management M ore examples of Beyond Budgeting in action.
Vineet challenges the traditional concepts of command and control management structures by leading the charge with fully empowered employees and transparency through his organization.
The author showcases multiple examples wherein empowering employees helped the company he was heading, HCLT. Lists with This Book. Management thought and learning is ongoing but micro picture of responses and detailed version of changes would make the read more illustrative.
The suggestions are clear enough without giving specific “how-to’s”. Sign up for our newsletter and get: Nov 07, Rahat Virk rated it really liked it. Just a moment while we sign you in to your Goodreads account. HCLT was no different.
THe book is all the more relevent today because of the proliferation of stratup and matrix structures and the changing nature of virtual and networked organisations. The dismissal of old convfntional, the use of social media tools internally to the o Vineet challenges the traditional concepts employees first customers second turning conventional management upside down command and control management structures by leading the charge with fully empowered employees and transparency through his organization.
This is an idea which can be applied in most organisations albeit its size or industry, expecting positive results. It also gives a good picture of how CEOs customrrs the organisation form others mind.
Jun 29, Ramakrishnan M rated it really liked it. A very easy-to-read case study about empowering employees and giving them the opportunity to do great things under a clear vision. customres
Employees First, Customers Second – Beyond Budgeting Institute
Sep 23, Vinay Jain added it. May be its helps you too. To ask other readers questions about Employees First, Customers Secondplease sign up. With a different perspective about how we can win the hearts of th I came across this book when I was hearing one of Vineet’s speeches in youtube. Are you ready to move toward a management model that is more empowered and adaptive?